Human factors research & design.
Human factors and UX researcher with deep experience across HoloLens, Surface, Xbox, Windows, and Teams at Microsoft, now leading research on Valve's Steam Frame VR headset and controllers.
Most innovative company in data science.
Fast Company, 2022
Award-Winning Collaboration
I established and managed an exceptional interdisciplinary team of scientists and researchers to drive innovation at Microsoft. In just a few short years, our cross-company collaborative work with the Future of Work, M365, & Teams led to significant changes in scheduling and presentation methods for virtual meetings, improving the lives of remote workers.
Number 8 most innovative companies.
Fast Company, 2022
Research & Design
I helped develop the Certified User Experience Professional program at Texas Tech. Not only am I experienced with many of the most common research methodologies and approaches (e.g., usability testing, psychophysical testing, paper prototyping, focus groups, interviews, task analysis, observation, ethnographic research, surveys, contextual inquiry, competitive analysis, think aloud, heuristic evaluation, test plans, etc.), I developed many new approaches over the years to innovate the research process, including, a Flow-Diagrammatic Approach for Presenting Participant Navigation Patterns during Web Site Usability Testing, and The Blank-Page Technique: Reinvigorating Paper Prototyping in Usability Testing.
Executive & Media Engagement
At Microsoft, I hosted hundreds of engagements with Fortune 500 executives, major tech media, and influencers to showcase our human-centered design process, supporting revenue and global press coverage for product launches.
Leadership
I'm highly motivated and results-oriented, with a compassionate leadership style that balances both big picture and critical details.
As Assistant Director, I helped build and lead the UX Lab at Texas Tech. At Microsoft, I earned multiple promotions, most recently to Principal and Director. I helped establish and lead Microsoft's human factors design team, building innovative capabilities and approaches, and hiring and managing UX researchers, scientists, and support staff. I also co-founded Huminosity, a human factors product and solution design consultancy.
